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Viewing entries tagged Service Subscribe to feed
John Smulo

Be Like Jesus

by John Smulo
John Smulo
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on Tuesday, 17 April 2012
Christianity 0 Comments

USF

(RePost)

  1. Get baptized by the craziest guy in town.
  2. Say and do things that are guaranteed to make religious people want to kill you. Repeat again, and again, and again, and again, and again - don't stop unless forced.
  3. Do amazing things for people and ask them to not tell anyone.
  4. Hang out with the most despised, marginalized, looked down upon, and shunned people you can find.
  5. When possible, forgive and restore people, even if they betrayed you.
  6. Live in a way that provokes gossip.
  7. Win the most grace competition.
  8. Keep the party going.
  9. Serve people (note: nose plugs may be required).
  10. If you're sad cry.
  11. Empower people to do the extraordinary.
  12. Act like a rock star in a hotel temple.
  13. Radically simplify theology.
  14. Break human-made religious laws. Repeat consistently.
  15. Prioritize the most important over the important.
  16. Let women with "questionable" backgrounds pay your bills.
Tags: Jesus Christ, Christian Living, Love, Charity, Forgiveness, Service, Leadership, Theology, Emotions
Hits: 10828 Continue reading →
Donald E. Hester

Customer Service

by Donald E. Hester
Donald E. Hester
Husband, father, and adventurer. A computer science instructor who dabbles in t
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on Wednesday, 04 March 2009
Leadership 0 Comments

forest light

One of the leadership traits that is all to often overlooked is customer service. I think it is a personal value as well, not limited just to leadership. Everyone respects and wants customer service when they are the customer. They will even complain if they service is not up to their standards, in fact you could be terminated or not retained in a job position for not having good customer service skills.

I believe we all have 'customers' in our lives. For example, when I teach, my students are my customers. When I volunteer community service, the community is my customers. At work, my clients are my customers. As a manger, my subordinates are my customers. I don't want to limit these examples to me.  Politicians have customers too, they are their constituents.
 
Customer service is about putting the customer first, meaning above oneself. Not having the motives of pride or greed. Serve them for their benefit. Doing something only for the reason of making someone else happy or filling his or her need is the highest form of service. By putting others first the rewards will follow. If you put the rewards first you will lose customers.
 
If we put the bottom-line first we miss the bigger picture. Peter Drucker once said that businesses exist to fill a need of society. He did not say that business exist to make money. Drucker points out that they make money when they meet the need of society. You have to keep the horse in front of the cart. If you think of political corruption is always about the politician not serving his or her constituents. When they sellout to the lobbyist for their own self-interest. Health care costs are another example of bad customer service.
 
For years, I have taken my dry cleaning to a local dry cleaner. Over the years, it has changed ownership 4 times. I have noticed different levels of customer service with the different owners. Two of the previous owners had little to no customer service. My shirts were returned with broken buttons and the wrong starch. The newest owner exemplifies customer service. They go above and beyond what I expect from my dry cleaner. Every time I come in the owner genuinely smiles and asks how I am. They give me coupons I did not find in the paper. They help me carry the clothes to my car. Each shirt seems like they cared for it individually. They rush the service, without charging extra. Heck they even remember that I want light starch and my name. Best of all not a single broken button.
 
They go above an beyond any of the previous owners and they have earned my loyalty.
 
"Increase your sensitivity to issues of pride. Start to be aware of the things you do as a leader in your business or in your home anytime you are more concerned about promoting yourself than others." - The Servant Leader by Ken Blanchard and Phil Hodges
 
George Washington wanted to emulate Cincinnatus, because he gave up his easy life to serve his county, and when he was done serving his county, he did not keep the power, he returned to his former life. A true leader is one who put the needs of his 'customer' first and above his interests.
 
"Omnia relinquit servare rempublicam" (He relinquished everything to serve the Republic.)
 
George Washington and Cincinnatus are great examples of customer service.
Tags: Service, Leadership
Hits: 1287 Continue reading →
Donald E. Hester

A Tradition of Service

by Donald E. Hester
Donald E. Hester
Husband, father, and adventurer. A computer science instructor who dabbles in t
User is currently offline
on Thursday, 18 December 2008
Leadership 0 Comments

 2008 Toy Drive

I have been asked on more than one occasion what I considered the best time I had while in the Marine Corps Reserves. I always tell them Toys for Tots. For whatever reason I have a heart for kids. I think the kids shouldn't have to worry about grown up problems like the mortgage payment or where they will get the money for groceries. They should be able to have fun and play without worries. Toys for Tots, in a small way, helps during the holiday season. 

I was fortunate this year to have met the co-founder of Toys for Tots John Hampton at his 100th birthday party. The moment reminded me of the long tradition of service Marines have. As Marines, we served in every clime and place. We have served in time of peace and time of war. From the sands of Iwo Jima to the shores of Pelilu, to the jungles of Vietnam, to the cold of Korea, to the hot deserts of Afghanistan and Iraq, from the Horn of Africa to here in the United States. As Veterans, we continue this rich tradition of service. Among other deeds, we serve our community and deserving children with the Toys for Tots program. I am honored to serve with such an exceptional group of men and women.

 

Now as a veteran, I continue in the legacy of John Hampton and others. I collect toys for children in need. Working long hours before and after work. Running from place to place collecting up toys. I never see the smile these toys bring to a child's face or the warmth in a parents heart to see their child happy in the midst of a sad situation. Although I do not see the smile, I continue on knowing the smile is there.

 

In the Marine Corps, we never had an army of one. It was always a team effort. I know my fellow Marine Veterans are at my side and helping to pull the load, and I am never alone. I cannot forget the generous donations of toys left by caring hearts in a simple run down barrels. Together all of us are able to make a difference in the lives of millions of children each year.

 

Thank you for your generosity.

 

 

(Picture is form one of our 2008 toy drive events, the SBF stunt Bike Show and Toy Drive at Freedom High School, Oakley, CA)

Tags: Veteran, Volunteer, Charity, Toys for Tots, Marine Corps, Service
Hits: 1152 Continue reading →
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